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Quality Assurance Policy

Our diamond rings and jewellery undergo rigorous quality control assessments to ensure they meet exceptionally high standards. With confidence, we provide a warranty against any manufacturing defects.

If you are experiencing issues with your piece, don't hesitate to contact us so we can assist you further.

In the unlikely event of a manufacturing fault, provide the documentation for your purchase, and we will conduct repairs or replacements at no cost, provided the item is not damaged due to:

  • Wear-and-tear damage resulting from normal everyday use.
  • Damage due to neglect in regular assessments & obtaining necessary repairs to maintain the item's integrity.
  • Mishandling or inappropriate use (such as exposure to hard blows, rough work, heavy sporting activities, etc).
  • Alterations, resizing, engraving, or repairs performed by external entities other than DX.

Some examples of common jewellery issues that would not be considered manufacturing defects include:

  • The natural wear of precious metals: Over time, precious metals, especially prongs, naturally wear down and may require restoration work as part of regular use.
  • Prong wear and tear: Prongs can catch, wear out, or bend over time due to everyday use or normal damage, potentially leading to a gemstone falling out.
  • Gemstone loss: When the loss of a gemstone is caused by damage from everyday wear or other external factors.

These issues are often associated with jewellery's normal usage and aging rather than indicative of a manufacturing process flaw.

For further clarification or to discuss this policy with one of our consultants, please don't hesitate to contact us via phone or email.

"Mike at DX provided top notch service. The process of buying my wedding ring, I couldn’t have been happier with the service provided; it made the whole experience so easy and exciting."

— Jim Colreavy

Maintenance & Care

To best protect your jewellery, remove it before participating in activities that can cause damage.

This may include:

  • Rigorous work
  • Sport, (especially swimming) or showering
  • Cleaning and cooking with corrosive substances

Avoid knocking your jewellery against hard surfaces or exposing it to excessive force.

Learn more about general care and maintenance you can perform at home, including tips on storage.